Return & refund

Article 12: Complaints

If necessary, the Buyer may make any claim by contacting the company through the following coordinates:

Email: contact@govark.com


Article 13: Return Policy

The Customer wishing to return goods must have the prior written consent of our company. The return request needs to made at : contact@govark.com and must contain the following information:

Company Name
Last name and first name
Address - Postal code - City
Phone
E-mail
Concerned material
Make - Model - Serial number
Product under warranty? Yes or no
Date of purchase
Fault found
Purchase invoice to be attached to form

No returns can be made without the prior written consent of Govark to the Customer as a return form with a RMA number (Return Material Authorisation).

Once the RMA No. is sent, the Customer has a period of 15 days to return the product. Any returns sent after this deadline will be systematically refused.

What are the accepted returns:

- Unpacking failure less than 8 days:

- Product not in conformity with the purchase order

- Manufacturers gurantees

 

How to send your returns?

Any return is shipped to the risks and dangers of the customer, the products must be returned in their original condition and packaging, new and complete with the RMA number communicated to the Customer. Our products reception service gives the right to refuse an illegal delivery.

The returns must be sent at:

GOVARK - IMMERSIVE DISPLAY

242 Boulevard Voltaire

75011 PARIS

FRANCE

Any return will be at the expense of the customer. However, shipping costs will be refunded to the Customer if GOVARK's responsibility is proved (Product not conform to the order).