Return & refund
Article 12: Complaints
If necessary, the Buyer may make any claim by contacting the company through the following coordinates:
Article 13: Return Policy
The Customer wishing to return goods must have the prior written consent of our company. The return request needs to made at : email@example.com and must contain the following information:
Last name and first name
Address - Postal code - City
Make - Model - Serial number
Product under warranty? Yes or no
Date of purchase
Purchase invoice to be attached to form
No returns can be made without the prior written consent of Govark to the Customer as a return form with a RMA number (Return Material Authorisation).
Once the RMA No. is sent, the Customer has a period of 15 days to return the product. Any returns sent after this deadline will be systematically refused.
What are the accepted returns:
- Unpacking failure less than 8 days:
- Product not in conformity with the purchase order
- Manufacturers gurantees
How to send your returns?
Any return is shipped to the risks and dangers of the customer, the products must be returned in their original condition and packaging, new and complete with the RMA number communicated to the Customer. Our products reception service gives the right to refuse an illegal delivery.
The returns must be sent at:
GOVARK - IMMERSIVE DISPLAY
242 Boulevard Voltaire
Any return will be at the expense of the customer. However, shipping costs will be refunded to the Customer if GOVARK's responsibility is proved (Product not conform to the order).